Privacy Policy

• This privacy policy explains how we use any personal information we collect about you:

What information do we collect about you?

We collect information about you when you either subscribe to receive communication, complete our Contact Us form or engage us to work with you. We do not collect ‘sensitive personal data’ unless there is a legitimate reason to enable completion of work engaged by you.

How will we use the information about you?

We collect information about you in order to process your enquiry and for any other administrative functions related to work engaged by you.

Access to this data will be restricted to those personnel who administer your account with Pillar Solutions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

• Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@pillarsolutions.co.uk.
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@pillarsolutions.co.uk if you wish to make a request.

Access to your data and correction

You have the right to request a copy of the information that we hold about you. This can be obtained, without charge, by application to Pillar Solutions founder Clair McMahon (email: enquiries@pillarsolutions.co.uk). We want to make sure that your personal information is accurate and up to date and all reasonable efforts will be made to ensure this is the case. You may ask us to correct or remove information you think is inaccurate.

Do we share this information with anyone else?

Pillar Solutions will not pass collected data to any third party unless required to do so by law, but it should be noted that personal data will be stored no longer than 3 months after completion of your contract unless permission has been sought and provided by you.

Other Websites

Our website may provide links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Pillar Solutions at enquiries@pillarsolutions.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number:  0303 123 1113

ICO website:  https://www.ico.org.uk